Help & Service

Telefon: 03685 40 48 42                       Mo-Fr: 08.00 – 16.00 


Purzel Video GmbH

Industriestr. 69a

98669 Veilsdorf

access data

You can always ask for a link under which you can reset your password. here

If you also want to forget your username or no longer have access to your e-mail address, please contact the service team of Purzel.

Why can not I log in?

You entered your login data, but you could not log in successfully?


If you receive the message “Password or username wrong …”, you did not enter either your username or password correctly.

If necessary, try again and pay attention to the exact spelling of the user name and password.

When entering numbers from the numeric keypad on your keyboard, make sure that it is activated.

If you are not sure if you use the correct password, you can also set a new password here.

If you get the message “Your login data are currently being used, a second login with this data is not possible!” , You were probably logged in recently but did not log out correctly. For example, because your browser or PC crashed, or your Internet connection was interrupted.

Just wait a few minutes and try again.

If you still can not log in, please contact the Purzel Service team.

Since your user name is permanently linked to your membership, you can not change the username

Click ⟶ Edit Profile

Go to the second “Change Password” tab.


The contract term starts from the date and time of the application. It does NOT extend automatically.

Pay???? ⟶ Bank connection

                           ⟶ Credit card


Click on ⟶ Register

No. Access data such as the e-mail address is necessary in any case.

Once you have successfully completed your registration, we will send you your personal password to your e-mail address within a few minutes.
If you can not find our e-mail in your inbox, please check your spam filter.


An overview of your acquired content can be found in the section “About the VOD Portal”. To do so, log onto and click on “My Media” at the top of the navigation bar.

For licensing reasons, content can only be purchased with an Internet connection in Germany. For PC / Mac, however, you can download content acquired in Germany and play it within the period of use without an Internet connection. Thus for example also on vacation abroad.

The prices for purchase films are between 7.90 euros and 199.90 euros. More than 100 films are already available with 48h – access for viewing.

Dolby 5.1, or more, Dolby Digital Plus 5.1, is a surround sound format that includes soundtracks for surround, center and bass speakers in addition to the soundtrack for 2 stereo speakers. Dolby 5.1 offers an effective, atmospheric sound almost like in the cinema.

Unfortunately, content on can only be played back in stereo. Now, if you are playing an HD content on your Smart TV, click the screen icon on the Player screen in the video player and select the desired setting. You can adjust the setting using the Options button on the remote control of your media receiver.

For further technical information on Dolby 5.1, click here> on the official Dolby Homepage. You can find an introduction to the topic of home cinema, as well as information on device selection and loudspeaker setup>.

The provision of digital content on the Internet is subject to special protection mechanisms, since the abuse risk is very high. We would like to offer you a comprehensive range of content. This is only possible if we also protect the legitimate interests of the rights holders. All content available at Treasure Video is protected by Microsoft Digital Rights Management (DRM).

To use TreasureVideo’s offer, you have registered for the respective time intervals. You can view the movies in the appropriate time period as required. You only pay for the period you have chosen.

If you still want to delete your user account, please let us know your TreasureVideo user name, as well as your registered e-mail address. To do so, you can use the contact form at or contact customer service at 03685 40 48 42 at the office hours indicated. We will delete your user account as soon as possible.

Streaming content requires a permanent Internet connection. We strongly recommend a tariff with internet flat rate.

At the time of purchase you will be granted the respective service period from and to the start. Check that the date and time on your device are set correctly. An incorrectly set system clock time can lead to problems with re-playing.

Please check the volume settings in your operating system. For example, under Windows -> Settings -> Control Panel -> Sounds and Audio Devices -> Gerber Auto. Check whether the controls are inadvertently set to “Minimum” or “Mute”.

Brightness and color can vary from device to device. These are mostly dependent on the settings of your graphics card driver. For example, if you want to change the brightness of your video display, right-click an empty space on the desktop. Then select an entry such as “Display Properties”, “Graphic Properties” or similar to get to the setting options.

No, as the content of the content only applies to this particular period of time you have selected. Recording or making copies is not allowed and not possible. However, it is possible to repeatedly watch the films repeatedly during the purchased time.

How to reach us


0 36 85 40 48 42
CEO: Martin Göbel
Tax-ID: DE 814453520

Here you can find us


You can find us here

Purzel Video GmbH
Industriestr. 69 a
D-98669 Veilsdorf

We are here for you


Our office hours

Monday to Friday
08:00 – 17:00

18 U.S.C. 2257  18 U.S.C. § 2257 Records Custodian – Purzel Video GmbH, Industriestr. 69a, 98669 Veilsdorf – Germany